Licensed under Creative Commons: AttributionAnytime mid to late June is participating in my journal posted HITEC, undoubtedly the world's leading technology event Hospitality. This year is no exception, I found myself in Austin, Texas. W cheap nfl jerseys hat is a good place - with hotels close to the Palacio de Congresos y Live Music Capital of the world as enjoying one of the capitals of the world of technological innovation. This year I was by the proof that the hotel industry and technology providers worldwide are working on relevant topics moved.
HITEC offers a unique combination of highly rated educational sessions, a major exhibition of art and lots of parties, many sponsored by the night for ever valuable networking opportunities and the conspicuous consumption of Margarita cocktails! The sessions are led by industry peers and experts during the exhibition presents the latest industry standards, products and services from more than 300 companies. In combination with possibilities, with other professionals in the hospitality technology to connect, HITEC has everything to keep my thoughts today and tomorrow. This year I was by the proof that the hotel industry working worldwide and its technology providers on relevant topics moved.
Innovation
Today's connected world allows for businesses to be structured in very different ways, with innovation being accessed from both inside and increasingly outside the organisation. In some ways of course this is the trend that Hotel Solutions Partnership is part of - enabling clients that engage online to import expertise that can be delivered in person and/ or on-line. There are many examples of hotel companies distributing and networking to garner a higher level of thinking and innovations in service, experience, design, creation and execution than that which is available within the four corporate walls.
I've written in these columns before about how technology is allowing the customer to be the innovator of the bedroom experience and once again I saw the Guestroom of the Future at HITEC. Such has been the interest that Guestroom 2010 is looking much further into the future by recently re-branding as Guestroom 20X. At this years show I also noted that progressive hotel brands are increasingly willing customers to engage online with one another and with the organization. The goal is to tap into this new type of guest engagement for shareholder gain. Brands are engaging with guests to design, test and market different elements of the guest experience. With improved insights into the guests needs, such brands should be better equipped to quickly reconfigure the hotel product, service and overall experience.
As my associate Larry Bowman points out later, technology allows employers to tap into the pool of talent in very different ways than in recent years. And I think we will see an increasing willingness to outsource more and more essential but non-core processes leveraging the web as hotel companies drive toward further and further productivity gains.
Business information
My hobby horse for a number of years has been the opportunity that BI (business information) systems offer; Take a look at the tools provided by such vendors as Datavision and Aptech. Systems are becoming more and more interconnected through common standards (think of HTNG's efforts in this regard) for exchanging data - providing not only better, deeper and wider information forcleveland browns jersey
decision making but also enabling new levels of automation.
But its also unbundling that is a trend - using other companies and entrepreneurs to enable rapid scaling (up or down) whilst keeping balance sheets light and tight. This is more and more enabled by technology (e.g. Saas) where hotels and hotel companies are more trusting of security and bandwidth reliability and are making better use of web services and related technologies.
These columns have previously drawn attention to the role that technology tools have played, are playing and will play, in transforming revenue management. Predictive technology tools are increasingly available and used - bringing more and more discipline into many aspects of hotel management. Sometimes I sense the balance has gone a little too far (don't lose sight of the hotelier in us!)but there can be no doubt that the hotel industry is a much more effective user of productivity and performance enhancing technology tools than it was even a few years ago
Evolution
Finally in this rapid scan across the technology available to the 21st century hotelier it is worth also remembering that some businesses have evolved that are essentially accumulating pools of data and making revenue by providing access to selected data or the entire data. TravelCLICK is perhaps the most obvious example of a business based on this premise, but so too the newly emergent STR Global.
I wonder what the technology landscape in 2020 will be like. Any suggestions? You can bet your last dollar that the new and inventive landscape will be badged as addressing "Generation Z's" "must haves". It's a little scary to be a membe nfl jerseys r of the Baby Boomers - now there is something I can't change.
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